J&J Telecom only hires experienced IT and Voice professionals. This real-world knowledge gives us a unique perspective into the strategies that work and those that don’t; we want to share the most effective ones with you.
Our team provides a 100% unique, handcrafted solution to fit your specific IT needs. We won’t design a new infrastructure from scratch unless necessary; we’ll take the system you have now and find cost-effective ways to make it more capable and secure.
We embrace a collaborative approach to meet your IT needs. We’ll work with you to get your input about business goals, special concerns, and how you envision your business in the future. We’ll take that input and turn it into a capable, cost-effective system that can grow with you.
Help Desk Support
J&J Telecom has experienced help desk staff ready to solve your IT issues remotely. We can be reached by phone or email from 8 AM to 8 PM and have on-call staff in the event of emergencies.
J&J Telecom will dispatch technicians to your site if a technical issue cannot be resolved remotely. We understand the loss of productivity when your devices and services are down and will work diligently to get them restored.
Customized Infrastructure Creation and Development
A customized IT infrastructure puts you in the best position for future growth. J&J Telecom will start with a comprehensive review of your current business processes and application portfolio. Then, relying on our expertise and firsthand observations, we’ll develop and implement an infrastructure that reduces costs, boosts productivity, and accomplishes your unique goals.
At J&J we work in many different technical fields, we provide the crucial consulting experience needed to oversee your telecommunications, hardware, software, and ISP vendors. We keep track of contract dates and pricing, commitments, renewals, and give you the information needed to make informed technical business decisions.
All Inclusive Equipment Warranty (Premium)
You shouldn’t have to worry about unexpected business expenses with your IT equipment. All servers, laptops, desktops, printers, routers, switches, Wi-Fi equipment, and other IT related devices are covered by us. We offer advanced replacement and will work to get you back up and running as quickly as possible at no cost to you. *All warranty coverage is based off of Fair Market Value
Ongoing Infrastructure Management
After designing your upgrades and integrating them into your infrastructure, J&J Telecom will continue to manage your infrastructure. This will free up time for you to focus on scaling its business without worrying about technical details along the way.
Server, Desktop, Network, and Internet Monitoring
J&J Telecom will keep your systems up to date, compliant, and secure. We leverage advanced monitoring solutions that will alert us to any anomalies in your infrastructure and allow us to proactively resolve them. J&J Telecom will also manage your network equipment, WiFi access points, routers, firewalls, and other network appliances.
The damage caused by a single virus could cripple your business and cause untold amounts of lost revenue. Patching your systems in a timely manner is critical in today’s security environment. We work to schedule your updates and patches during off-hours, preventing disruption to your business.
Security Analysis and Upgrade
J&J Telecom will analyze your current security measures and identify any areas that can be improved. Then J&J Telecom will design and deploy new security measures specially designed to integrate seamlessly into your IT infrastructure. These security measures will protect you against malicious threats and keep your business running smoothly. We utilize industry standard AV and malware protection to safeguard your servers and workstations from malicious software.
Server and Client Backups
Ransomware threats are growing exponentially, at J&J Telecom we utilize industry standard, time-tested backup solutions to safeguard you from data loss. We will efficiently back up your machines to encrypted servers in the cloud. Only files that have been modified will be uploaded to the server, making this a secure, bandwidth efficient and space efficient solution.
Office 365 Management
We have highly experienced Office 365 technicians on staff to support and maintain your Office 365 solution, including backups to protect against any accidental deletions.
Monthly and Quarterly Business Technology Reports
We will provide you with monthly and quarterly technology reports. Monthly reports include a brief overview of your IT service and data usage metrics such as the number of tickets resolved, bandwidth usage, active accounts, and hardware changes. Every 3 months we will discuss technology solutions to improve your business process, as well as demonstrate the value provided to your company through our services.
Frequently Asked Questions
Which areas do you service?
We primarily service Galveston county, The Greater Houston Metro Area, and surrounding cities. We do have long distance customers as well, so don’t hesitate to contact us if you are looking around for a managed service provider.
How quickly does your staff respond to tickets?
On average we start working on your problems within 30 minutes. We also have on-call personnel should an emergency occur. It is in our best interest to get you taken care of as promptly as possible.
We recently let go of our IT staff/vendor and are looking for a replacement, can you take over the existing infrastructure?
Yes, we have no problem reverse-engineering what already exists and upgrading/maintaining it as-is.
Do you offer free quotes?
Yes we do. Please contact us if interested and we will get you on our schedule as soon as possible.
Are you HIPAA compliant?
Yes. Security of your data is our top priority. We are experienced with HIPAA and other regulations.
Questions about our IT services?
You can reach us by phone at 1-888-835-3260 from 8am-5pm CST mon-fri or email us any time at firstname.lastname@example.org