Office Phone Systems

Frequently Asked Questions

What are the main benefits of VoiceGT compared to other providers?

We are one of the oldest and most experienced phone companies. We use industry leading zero-touch provisioning, our phones are secure and easy to administer, and we have real people ready to answer the phone and resolve any issues you may have. We offer free remote programming and are available for emergencies 24/7.

We have other devices that use analog phone lines, do you support those too?

Yes. We offer Fax and E-Fax services, we can assist you in converting credit card terminals to ethernet (internet connected), as well as your postage machines, alarm lines, and more.

How do I get started?

Call or email us with your requirements, we will assess your needs and come up with a plan that best suits your business. We provide free quotes.

What is the cloud?

In a nutshell “The Cloud” is referring to internet connected services. In our case, the phones we provide operate over an internet connection and connect to our servers “In the cloud”. What does this mean for you as a customer? You will have no on-site phone system to maintain and no equipment to buy. The phones just work.

What are the requirements to use your service?

All you need is a stable internet connection. Our phones work over an encrypted internet connection which allows us to offer our phone service at a lower cost than competitors. If you have an internet connection that is frequently unstable such as satellite internet, we do not recommend using our phone service without first assessing your options.

I have a business with multiple locations, can we extension dial between locations?

Yes, you will be able to extension dial between sites as if they were at the same physical location. This is one of the main strengths of our phone system – you can take your phones anywhere, even home should you wish to do so.

What is VoIP and what are the advantages?

VoIP is phone service delivered over the internet instead of traditional copper lines. This allows you to save money by utilizing your existing internet connection instead of costly and dated copper infrastructure. There are many advantages VoIP has over traditional phone lines besides cost – Call encryption, ease of programming, remote maintenance, and take your phones anywhere, to name a few.

How long have you been providing phone service?

Our company started in 1984, we have been providing phone service in the form of premise-based PBX since the company’s inception. As time went on we moved to VoIP to stay ahead of the curve, we have been running our VoIP platform since 2008 and have worked to constantly improve the system since.